Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Fimaco (M) Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 - 14 business days after the confirmation.

Please return your purchase to the following address:
Fimaco Sdn Bhd (110749-V)
Customer Service: Exact Quality Sdn Bhd (519037-W)
Lot 13, Jalan E1/5, Taman Usaha Ehsan, Kepong
52100, Kuala Lumpur, Wilayah Persekutuan 

Please contact us at or 603-62869000 if you have any questions or doubts.